want to upgrade to synplant 2 for $50 but the site doesn't recognize my purchase of synplant v1. Please help.

Hey, yeah, nothing is listed under your current email. contact us with as many details as you can remember (unless you have the receipt and order number, then that's all we need). Possible other emails, city, street, name on credit card if someone else paid. Anything that can help us find it.

I’m trying to upgrade too and mine is listed but I keep getting a failed message

- t bailey wrote:
I’m trying to upgrade too and mine is listed but I keep getting a failed message

Yeah, I can see your transaction failed 3 times and now you're blocked for 2 days. 😒

Drop me a private message and I'll help you out.

Awesome, yeah I know and I followed the instructions to contact someone yesterday but no reply. I’ve messaged you direct thanks