Never received registration key for Permut8

Jeremy Jones50 views7 posts
  • Jeremy Jones

    Just purchased 3 plugins (Bitspeek, Echobode, Permut8) but never received registration key for Permut8. It's been about 30 minutes. Is that normal?

    Excited to start using!

    JWJ

  • Fredrik Lidström

    No, it's not. They should be sent straight away unless there was a problem delaying the transaction at FastSpring. Did you get an email eventually?

    If not, you can always find your license details on your account page.

    https://soniccharge.com/account

    All licenses listed there will automatically authorize if you run the Sonic Charge Authenticator.

  • Jeremy Jones

    I received it for Bitspeek and Echobode, but not the Permut8 as of yet. I also looked at my account and do not see the Permut8 license there, but I looked at my transaction history and it shows I purchased.

    I also have the invoice for it. So I'm not sure.

  • Fredrik Lidström

    Oh, we never received a license request for Permut8. Checking the FastSpring order I can see all three there but only licenses for two of them. I'll contact FastSpring and ask what they've done wrong. 😊

  • Jeremy Jones

    Great thanks let me know if you need any more info. Really loving it so far with this 3 week trial.

    JWJ

  • Fredrik Lidström

    Still have not gotten any response whatsoever after trying to contact them three times. I usually get a response within a business day, so I have no clue what's going on.

    I have created a Permut8 license for you manually and added it to your account.

  • Jeremy Jones

    Thank you!!! I got it

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